Privacy Policy

Our business has been built on trust between our customers and ourselves. We at Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited (hereinafter mentioned as "the Company") are committed to protect our customers' personal and/or sensitive personal data or information and consistently strive to maintain the privacy of the personal and/or sensitive personal data or Information that you have entrusted upon us. The reference to "sensitive personal data or information" in this policy shall also include personal information as defined under the IT Act.


The Company's privacy policy is designed and developed to address the privacy of your sensitive personal information provided to us. This policy describes the sensitive personal information which we may collect and also outlines our approach towards handling or dealing with the same. The policy is designed to help you become aware of the following

  • The Company's Information Security policy statement
  • Type of sensitive personal information collected by the Company, its purpose & usage including disclosures & transfers
  • Security procedures followed to preserve privacy & secrecy of sensitive personal information
    • QPersonal information

      "Personal information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person. Such information could include information relating to name, address, contact details, phone numbers or any information capable of identifying an individual.

    • QSensitive personal information

      Sensitive personal data or information of person means such personal information which consist of information relating to

      • Password
      • Financial information such as Bank account or credit card or debit card or other payment instrument details
      • Physical, physiological and mental health condition
      • Sexual orientation; medical records and history
      • Medical records and history
      • Biometric information
      • Any detail relating to the above clauses as provided to the Company for providing service
      • Any of the information received under above clauses by the Company for processing, stored or
      • Processed under lawful contract or otherwise

      Any information that is freely available or accessible in public domain like in telephone directories etc. or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purpose of this policy.

    • QThird parties, vendors, service providers

      For the purpose of this document, a 'Third Party' is a service provider who associates with the Company and is involved in handling, managing, storing, processing, protecting and transmitting information of the Company. This definition also includes all sub-contractors, vendors, consultants and/or representatives of the Third party.

    • QInformation Security policy statement

      To have reasonable security practices in place to safeguard the confidentiality, integrity and availability of sensitive personal information available with the company thereby complying with any legal, regulatory, contractual & social obligations in place.

    • QSensitive personal information collected by the Company, its purpose & usage including disclosures & transfers

      The Company after obtaining your consent through the policy proposal form or through such other means may share your sensitive personal data or personal information as defined earlier with third parties only for a lawful purpose related to providing insurance & insurance related services as prescribed by the applicable insurance regulations. These include, but are not limited to

      • Verifying your identity.
      • Take a decision pertaining to your insurance proposal form/ request as per relevant product terms & conditions.
      • Respond to your insurance policy servicing requests or assistance.
      • Perform any market analysis, market research, business and operational analysis to help us improve our services & product offerings and Lead generation.
      • Evaluation of claims.
      • Risk sharing or risk transfer arrangements with Reinsurance agencies / Companies (Both Indian and Foreign).
      • Sharing with affiliates/ group companies for business assessment, planning and evaluation, etc

      We may also share your sensitive personal information without seeking your prior written consent when such information is sought by or required to be shared with Government agencies or other authorized law enforcement agencies mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences.

      We may also collect information when you use our services or websites or otherwise interact with us during the course of our relationship.

      Use of "cookies"- Your visit to our website may be recorded for analytics and to improve the user experience. Some of this information will be gathered through the use of "cookies". Sensitive data collected by cookies shall be cleared after closing the session. Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the settings on your browser.

      Marketing Promotions: Occasionally we may collect sensitive personal information from visitors to this site and those individuals that participate in a contest or promotion (online or over the telephone, or at one of our branches). Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials, which we think, may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities.

      If we do ask you to provide sensitive personal information, we will always specify the purpose for which such sensitive personal information is collected and ensure that it is only used for the purpose specified at the time of collection. In case you do not provide this information or provide consent for usage of sensitive personal information but later on withdraw your consent in writing for usage of the sensitive personal information so collected, the Company reserves the right to not provide the services or to withdraw the services for which the said information was sought.

      The Company and its employees may utilize some or all available sensitive personal information for internal assessments, measures, operations and related activities.

      We may transfer your sensitive personal information or other information collected, stored, processed by us to any other Third Party, entity or organization located in India or outside India in case it is necessary for providing services to you or if you have consented (at the time of collection of information) to the same. This may also include sharing of aggregated information with them in order for them to understand our environment and consequently, provide you with better services.

      While sharing your sensitive personal information with third parties, adequate measures shall be taken to ensure that reasonable security practices are followed by the third party as provided under the IT Act.

      We may obtain your consent for sharing your sensitive personal information in several ways, such as in writing, online, through "click-through" agreements; orally, including through interactive voice response; or when your consent is part of the policy proposal form or product terms and conditions pursuant to which we provide you our products and services. We take the help of Internet Protocol ("IP") addresses to diagnose any problems with our server and to administer our web site, including by blocking certain addresses that we feel are inappropriately using our website. IP addresses might be used to gather broad demographics information, such as browser types, visitor's country, visiting frequency, operating systems, etc.

    • QSecurity practices and procedures followed to ensure its privacy & secrecy

      Data & Information Security is one of our top most priorities. The Company strives at all times to ensure that your sensitive personal information is protected against unauthorized or accidental access, processing or erasure. We maintain our commitment to information security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data. The Company has also put in place strong controls to safeguard and preserve the confidentiality of your sensitive personal information. These controls include but are not limited to the following

      Our security practices and procedures limit access to sensitive personal information on need-only basis. Further, our employees are bound by Code of Conduct and Confidentiality policies which obligate them to protect the confidentiality of personal information.

      We take adequate steps to ensure that our third parties adopt reasonable level of security practices and procedures to ensure confidentiality of sensitive personal information.

      We may retain your sensitive personal information for as long as required to provide you with services or if otherwise required under any law.

      When we dispose of your sensitive personal information, we use reasonable procedures to erase it or render it unreadable (for example, shredding documents and wiping electronic media).

      We maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any sensitive personal information transmitted to us by virtue of you availing any of our online products or services will therefore be at your own risk. However we observe reasonable security measures to protect your personal information against hacking and virus dissemination.

      We also on a periodic basis undergo internal as well as external reviews to get an assurance towards compliance to our information security policies & procedures.

      By maintaining our commitment to these principles, we at Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited will ensure that we respect the inherent trust that you placed in us.

    • QUpdate of Personal Information

      We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach our customer service at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL) and communicate the change(s) for updating our records

      We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach our customer service at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL) and communicate the change(s) for updating our records

    • QGrievances & Concerns

      We are committed to safeguard your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you can contact us at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL). Alternatively, you may also direct your privacy-related feedback or concerns to the Grievance Redressal Officer whose details are as mentioned below:

      Name: Ms. Pooja Verma
      Contact No. : +91 124 4535341
      E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
      Working days: Monday to Friday
      Working hours: 8:00 AM to 5:00 PM

      We will strive to address your feedback and concerns in a timely and effective manner as mandated under the IT Act.

    • QPolicy Changes

      We reserve the right to change this policy at any time. If we decide to change this policy, such changes will be posted on our website as soon as possible.

    • QExclusion

      E-mail messages sent to the company over the Internet cannot be guaranteed to be completely secure. The confidentiality & integrity of such messages cannot be guaranteed on the internet and the Company shall not be responsible for any damages incurred by users due to messages sent or received by them to and from the Company.